Who this is for

This page is for anyone with a Service Connection account, whether it was created on the website or in the Service Connection mobile app published by Ravine Software Inc.

How to request deletion

If you are signed in to the Service Connection mobile app, you can delete your account yourself under Account > Delete account. It takes effect immediately and needs no confirmation email.

Fill in the form below with the email address on your account, or email us at [email protected]. We will reply to that email address to confirm that you own the account. Nothing is deleted until you confirm.

What happens next

Within 30 days of your confirmation we close the account and remove the sign-in. We also delete the personal details we hold for it: your name, email address, phone number, address, profile photo and push-notification device tokens. Any photos or files you uploaded that are not attached to a completed job are deleted too.

What we keep and why

Records of completed work orders, quotes, invoices and payouts are kept for up to 7 years because of accounting and tax obligations. Your name and contact details are removed from them. Crash reports held by our error-monitoring service expire on their own within 90 days.

Questions about your data

You can write to us at [email protected] with any question about the data we hold.